Ongoing Support Services
We understand the continued success of our customer projects will rely on the high quality ongoing support services that we can provide them. We provide helpdesk support services attended by knowledgeable engineers which customers can readily access to resolve the technical or operational problems which they may encounter when using the system.
We also provide onsite support services to help our enterprise customers resolve complex problems which are not readily resolved through remote support. We assign dedicated technical professionals to support each installed account so that they are knowledgeable about your specific environment and hence can shorten the problem resolution. All these will translate into high level of system performance and availability, resulting into good customer satisfaction and your operation efficiency.